Description
Magento 2 Order History Communication module facilitates customers to ask order related question or concerns. Customers can contact the store owner for a particular order from the My Order History section.
This module is both side (admin & customer) beneficial because it works for a particular order. Furthermore, it makes information access easier to immediately resolve the customer’s concerns.
Highlighted Features for Magento 2 Order History Communication
Integrate Order Comment System
Allows admin to add an advance order comment tool with the online store for customer's convenience.
Order Comment with Attachment
Facilitates the shopper to make comments for any concern related to the respective order.
Improve Customer's Buying Experience
The extension helps the admin to improve the customer's shopping experience with the immediate expert response.
All-Time Access of Order Communication History
Admin and customer can access the order comment history anytime.
Hyva Theme Compatible
This extension is compatible with the Hyva theme.
GraphQL Implemented
The GraphQL has been implemented for the extension.
Why need this module?
Customer satisfaction is the only key to thrive in such a throat cut competitive era. Improve your customer's buying experience with the order comment tool. This tool appears only after placing the order that's a great function to easier admin's task, now admin needs to deal with genuine inquires of their customers.
Let your shoppers ask post order concern and receive an instant response. This extension helps the admin to know customers’ online shopping behavior and needs. Moreover, it helps to boost sales with beneficial offers and customer engagement programs.
Integrate Order Comment Tool
Integrate an advanced order comment tool with your online shopping store to fourfold the business profit.
- Enable order communication for the store.
- Define allowed file extension for customers.
- Choose a custom template (email).
- Pick email template for admin to get on comment submission.
Order Messaging with Attachment
This extension facilitates the customers to insert their comments, instructions, or special requests for the particular order.
- Customer can raise order related concern.
- Enables the customer to send order attachments too.
- Customers can send jpeg, png, gif, pdf files for better understanding.
- Receive instant admin response.
View Communication History
Keep all the communication records saved as it is in the respective order view page to refer and check further.
- Customers can check the communication history from the order view page.
- Admin can check the history from the order view page.
- Complete conversation record for admin and customer.
Admin's Response On Order Message
The extension facilitates the admin to send an instant response to the raised order comment.
- Write a message response to the asked question.
- Admin can attach the required files.
- Allows admin to tick the notify customer by email option.
- Admin can tick to make the comment response visible on the storefront.
Instant Email Notification
as per the defined setting, admin and customer receive an email notification regarding the conversation made via order comment tool.
- Admin receives the email on comment submission.
- The customer receives the email on the admin's response over the raised comment.
- Immediate transmission of the notification for a better solution.
Complete Features List
- Enable order messaging extension for the store.
- Ask a question related to the specific order.
- Send and receive messages with file attachments.
- The admin can restrict the file extensions.
- Receive email notifications.
- View communication history.
Support
For any query or issue please create a support ticket here http://webkul.uvdesk.com/.
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