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      4.0.0
      Magento, 2.0.x , 2.1.x, 2.2.x, 2.3.x, 2.4.x

      Order History Communication for Magento 2

      Order History Communication for Magento 2: Enable your customers to ask a question related to their orders. From the My Order History section, the customers can communicate with the store owner for a particular order. Send and receive messages with file attachments and keeping conversation history records.

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      • Description
      • Reviews
      • FAQ
      • Customers ()
      • Specifications
      • Cloud Hosting
      • Customization
      • Changelog

      Order History Communication for Magento 2: Magento 2 Order History Communication module facilitates customers to ask order related question or concerns. Customers can contact the store owner for a particular order from the My Order History section.

      This module is both side (admin & customer) beneficial because it works for a particular order. Furthermore, it makes information access easier to immediately resolve the customer’s concerns.

      Highlighted Features

       Integrate Order Comment System

      Allows admin to add an advance order comment tool with the online store for customer's convenience.

       Order Comment with Attachment

      Facilitates the shopper to make comments for any concern related to the respective order.

       Improve Customer's Buying Experience

      The extension helps the admin to improve the customer's shopping experience with the immediate expert response.

       All-Time Access of Order Communication History

      Admin and customer can access the order comment history anytime.

      Why need this module?

      Customer satisfaction is the only key to thrive in such a throat cut competitive era. Improve your customer's buying experience with the order comment tool. This tool appears only after placing the order that's a great function to easier admin's task, now admin needs to deal with genuine inquires of their customers.

      Let your shoppers ask post order concern and receive an instant response. This extension helps the admin to know customers’ online shopping behavior and needs. Moreover, it helps to boost sales with beneficial offers and customer engagement programs.

      Integrate Order Comment Tool

      Integrate an advanced order comment tool with your online shopping store to fourfold the business profit.

      • Enable order communication for the store.
      • Define allowed file extension for customers.
      • Choose a custom template (email).
      • Pick email template for admin to get on comment submission.
      Integrate Order Comment Tool

      Order Messaging with Attachment

      This extension facilitates the customers to insert their comments, instructions, or special requests for the particular order.

      • Customer can raise order related concern.
      • Enables the customer to send order attachments too.
      • Customers can send jpeg, png, gif, pdf files for better understanding.
      • Receive instant admin response.
      Order Messaging with Attachment

      View Communication History

      Keep all the communication records saved as it is in the respective order view page to refer and check further.

      • Customers can check the communication history from the order view page.
      • Admin can check the history from the order view page.
      • Complete conversation record for admin and customer.
      View Communication History

      Admin's Response On Order Message

      The extension facilitates the admin to send an instant response to the raised order comment.

      • Write a message response to the asked question.
      • Admin can attach the required files.
      • Allows admin to tick the notify customer by email option.
      • Admin can tick to make the comment response visible on the storefront.
      Admin's Response On Order Message

      Instant Email Notification

      as per the defined setting, admin and customer receive an email notification regarding the conversation made via order comment tool.

      • Admin receives the email on comment submission.
      • The customer receives the email on the admin's response over the raised comment.
      • Immediate transmission of the notification for a better solution.
      Instant Email Notification

       Complete Features List

      • Enable order messaging extension for the store.
      • Ask a question related to the specific order.
      • Send and receive messages with file attachments.
      • The admin can restrict the file extensions.
      • Receive email notifications.
      • View communication history.

       Support

      For any issue related to this module, please create a support ticket here at - https://webkul.uvdesk.com/en/customer/create-ticket/ or send an email to support@webkul.com

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      Frequently Asked Questions

       Is there any limit on order comments for the customer?
      There is no limit, the customer can ask all their post-order query.
       
       Where in the customer gets the section to ask post order query?
      The customer gets an order history communication section in every placed order panel view.
       
       Where in the admin can see that raised order comment?
      The admin can see the raised order comment on the order view page.
       
       Does this extension provide to send comment notification via email?
      Both the admin and customer receives the email notification regarding the order comment and response.
       
       What are the supported file extensions for attachment?
      jpeg, png, gif, pdf are the supported file extensions for the attachment.

      Move to Cloud Today

      AWS Free tier hosting for one year by amazon web services, for more details please visit AWS Free Tier.

      GCP Free tier hosting for one year with 300 credit points by google cloud platform, for more details please visit GCP Free Tier.

      In our default configuration we will provide tremendous configuration for your eCommerce Website which is fast to load and response.

      Default Configuration Details of Server

      • 1 GB RAM
      • 1 Core Processor
      • 30 GB Hard Disk
      • DB with 1 GB RAM and 1 Core Processor

      * Server Configuration may vary as per application requirements.

      Want to know more how exactly we are going to power up your eCommerce Website with Cloud to fasten up your store. Please visit the Cloudkul Services.

      Get Started with Cloud

      Module code is completely open that means anyone can customize the code as per his / her need , as the developer of the module we also provide customisation and development of the module please contact us for module customisation Paid Service

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      • + Features
      • - Bugs
      Version 4.0.0
      • + Compatible with Magento version 2.4.*
      Version 3.0.0
      • + Compatible with Magento version 2.3.*
      • + Customer and admin can communicate on order.
      • + Added feature to add attachment while communicating.