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      1.1.1
      1.1.1, Bagisto

      Laravel eCommerce Multi Tenant SaaS RMA

      Laravel eCommerce SaaS Bulk Upload: The extension allows the Laravel e-commerce multi-tenants to manage their customers' product returns, refunds, product exchanges with RMA (Return Merchandise Authorization) system.

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      • Description
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      • Customers ()
      • Specifications
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      • Changelog

      Laravel eCommerce SaaS RMA: This module provides a seamless process for customers to return their products to store and get a refund or replacement for the return made. The store tenant/admin can manage all the RMA requests placed by the customers from the backend. Detailed statistics on RMA request for a refund, replacement and cancel help the store admin/tenant build strategy to reduce returns on the store. Hassle-free returns process helps the store admin/tenant in retaining the existing customers and attracting potential customers to the store as well.

      Please Note - To use this extension, you must install Laravel e-Commerce Multi Company SaaS Module first.

      Highlighted Features

       RMA Request Creation

      Customers can easily create RMA requests from their profile.

       RMA Reason Creation

      The admin/tenant can create RMA reasons for the customers.

       RMA Request Visibility

      The admin/tenant can easily view all RMA requests generated by the customers.

       Days Allowed to Generate RMA Request

      The Tenant can set the “Default Allowed Days” to create RMA requests for their customers.

       Allow Guest Users

      The tenant can also allow guest users to create an RMA request. Guest users need to input their order id and email id to generate RMA request.

       Customer and Admin/Tenant Communication

      The module allows the customer and tenant communication regarding the RMA request.

      What is the need for RMA?

      This feature can help to improve the customer's satisfaction.RMA provides the freedom to the customer to replace, refund, and cancel the orders. Some of the main advantages of RMA are:-

      • Increases customer satisfaction.
      • Increases customer's trust for the eCommerce store.
      • Increases the sale of an eCommerce store.
      • Increases the value of an eCommerce store.

      What is the difference between Exchange order and Replace order?

      • Exchange - Under the exchange, the product will be exchanged with the new identical product with different sizes and colors.
      • Replace - The product will be replaced with a new identical one if the previously delivered product is damaged or spoiled.

      Creating RMA Request

      Customers can create the RMA request for the refund, replace and cancel the orders if they are not satisfied with the order delivered to them within a limited period.

      • The customer can select RMA reasons from the drop-down.
      • The customer can add additional information and images for the wrongly delivered products.
      • The customer can also select the order status from the drop-down.
      • The customer and select any product if there is more than one product.
      Creating RMA Request

      RMA List

      Whenever a customer will create an RMA request the admin/tenant will get the notification about the RMA request through an email. The admin/tenant can see the list of RMA request in the admin/tenant panel.

      • The admin/tenant can see all the RMA request under the RMA section.
      • The admin/tenant can view the details of all RMA requests by selecting any RMA request from the RMA list.
      • The admin/tenant can easily check all the details regarding RMA requests such as customer name, order reference, RMA status, and RMA request date.
      • The admin/tenant can also filter the RMA request by RMA Id, Customer name, RMA request date, and order reference.
      RMA List

      Response to RMA

      By selecting any RMA from the RMA list, the admin/tenant can view the complete information regarding an RMA request including the messages sent by the customers.

      The admin/tenant can also see the images of the product if the customer has sent the images of the product under this section.

      • The admin/tenant can change the status of the RMA request.
      • The admin/tenant can send a message to the customer regarding the RMA.
      • The admin/tenant can also check the order information regarding, order id, product price, and quantity.
      • The resolution type for the order requested by the customer is also visible to the admin.
      Response to RMA

      Chat Board

      One of the important features of the RMA module is that the customer and admin/tenant can chat with each other regarding the RMA request through messages.

      This feature is very beneficial for the customer as well as for the admin also.

      • All Conversations between the admin/tenant and customer are visible with respective dates and times.
      • All conversations can be seen between the admin and customer by selecting a particular RMA.
      Chat Board

      RMA Email Notification

      Once the RMA has been requested by the customer for any particular product, the customer and admin/tenant both will get the RMA notification on the generation of the RMA request.

      • The guest user will also get the notification for RMA generation through email.
      • The RMA email notification consists of the entire details about the RMA.
      • The customer will get a notification at the time of the RMA status change
      RMA Email Notification

      Features List

      • Customers can request RMA to cancel an order.
      • Customers can generate RMA for Return/Exchange.
      • The customer will be able to send a message over the request of RMA.
      • Dynamic selection of items for an order for making RMA request.
      • The tenant will create RMA reasons. 
      • The tenant will be able to send a message over the request of RMA.
      • The tenant can see the list of all the RMA. 
      • The tenant can solve the Requested RMA for products.
      • Guest users can request an RMA to cancel an order.
      • Guest users can generate RMA for Return/Exchange. 
      • The tenant can set “Default Allowed Days” to create RMA by buyer.

       Support

      For any issue related to this module, please create a support ticket here at - https://webkul.uvdesk.com/en/customer/create-ticket/ or send an email to support@webkul.com

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      Frequently Asked Questions

       Who Can request RMA?
      The guest user, as well as registered customers, can request RMA
       
       Can the admin also decline the RMA request?
      Yes, the admin can also decline the RMA request according to the requirement.
       
       Is the message option also available between the customer and the admin?
      Yes, the message option is also available between the admin and the customer.
       
       Can the admin create RMA reasons?
      Yes, the admin can also create RMA reasons.
       
       Can the admin set the “Default Allowed Days” to create RMA requests for their customers?
      Yes, the admin can set the "Default allowed Days" to create RMA requests for their customers.

      Move to Cloud Today

      AWS Free tier hosting for one year by amazon web services, for more details please visit AWS Free Tier.

      GCP Free tier hosting for one year with 300 credit points by google cloud platform, for more details please visit GCP Free Tier.

      In our default configuration we will provide tremendous configuration for your eCommerce Website which is fast to load and response.

      Default Configuration Details of Server

      • 1 GB RAM
      • 1 Core Processor
      • 30 GB Hard Disk
      • DB with 1 GB RAM and 1 Core Processor

      * Server Configuration may vary as per application requirements.

      Want to know more how exactly we are going to power up your eCommerce Website with Cloud to fasten up your store. Please visit the Cloudkul Services.

      Get Started with Cloud

      Module code is completely open that means anyone can customize the code as per his / her need , as the developer of the module we also provide customisation and development of the module please contact us for module customisation Paid Service

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      • + Features
      • - Bugs
      Version 1.1.1 (09th of May, 2020)
      • * [feature] Customers can request RMA to cancel order.
      • * [feature] Customers can generate RMA for Return/Exchange.
      • * [feature] Customer will be able to send message over the request of RMA.
      • * [feature] Dynamic selection of items for an order for making RMA request.
      • * [feature] Tenant will create the RMA reasons.
      • * [feature] Tenant will be able to send message over the request of RMA.
      • * [feature] Tenant can see the list of all the RMA.
      • * [feature] Tenant can solve the Requested RMA for products.
      • * [feature] Guest user can request a RMA to cancel order.
      • * [feature] Guest user can generate RMA for Return/Exchange.
      • * [feature] Tenant can set “Default Allowed Days” to create RMA by buyer.