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Live Demo User Guide

Laravel eCommerce Multi Tenant SaaS RMA

Laravel eCommerce Multi Tenant SaaS RMA extension streamlines the management of product returns, refunds, and exchanges for multi-tenant stores. Featuring an RMA system for efficient bulk processing.

Customers and guests can request RMA to cancel orders and return/Exchange.

Customers and guests will be able to send messages over the request of RMA.

Admin can set “Default Allowed Days” to create RMA by buyer.

Supported product types are Bundle products, Grouped products, Configurable products, and Simple products.

The Tenants Admin can select the allowed product types for RMA.

The RMA reasons will be based on the resolution type.

Print RMA details.

The Tenant’s Admin can create the RMA on behalf of the customer.

The Tenant’s Admin can set the RMA YES/No on a particular product.

The return/Exchange window will be visible on the “New RMA” page while creating a new RMA.

RMA Custom Field has been added to the Create customizable fields for the RMA Request Form.

Buyer and Tenant’s Admin can communicate using the RMA system.

Using Return Quantity, the admin will return the RMA quantity to their store.

The customer and the admin receive notification emails.

The super admin can view the tenant's complete list of RMAs on their end.

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Description
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Specifications
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Laravel eCommerce SaaS RMA module provides a seamless process for customers to return their products to store and get a refund or replacement for the return made.

The store tenant/admin can manage all the RMA requests placed by the customers from the backend. Detailed statistics on RMA requests for a refund, replacement and cancellation help the store admin/tenant build a strategy to reduce returns on the store.

Hassle-free returns process helps the store admin/tenant retain the existing customers and attract potential customers to the store as well.

Additionally, If you want to integrate Krayin CRM Multi Tenant SaaS to get centralized management and greater agility, then you can explore Krayin CRM Multi Tenant.

Highlighted Features of Laravel eCommerce Multi Tenant SaaS RMA

RMA Request Creation

Customers can easily create RMA requests from their profile.

RMA Reason Creation

The admin/tenant can create RMA reasons for the customers.

RMA Request Visibility

The admin/tenant can easily view all RMA requests generated by the customers.

Days Allowed to Generate RMA Request

The Tenant can set the “Default Allowed Days” to create RMA requests for their customers.

Allow Guest Users

The tenant can also allow guest users to create an RMA request. Guest users need to input their order id and email id to generate RMA request.

Customer and Admin/Tenant Communication

The module allows the customer and tenant communication regarding the RMA request.

Why do we need Laravel eCommerce Multi Tenant SaaS RMA?

This feature can help to improve the customer's satisfaction.RMA provides the freedom to the customer to replace, refund, and cancel the orders. Some of the main advantages of RMA are:-

Increases customer satisfaction.
Increases customer's trust in the eCommerce store.
Increases the sale of an eCommerce store.
Increases the value of an eCommerce store.

If you want to enhance operational efficiency, check out Laravel eCommerce Multi-Tenant SaaS PWA Module.

What is the difference between Exchange order and Replace order?

Exchange - Under the exchange, the product will be exchanged with the new identical product with different sizes and colors.
Replace - The product will be replaced with a new identical one if the previously delivered product is damaged or spoiled.

Creating RMA Request

Customers can create the RMA request for the refund, replace and cancel the orders if they are not satisfied with the order delivered to them within a limited period.

The customer can select RMA reasons from the drop-down.
The customer can add additional information and images for the wrongly delivered products.
The customer can also select the order status from the drop-down.
The customer and select any product if there is more than one product.

RMA List

Whenever a customer will create an RMA request the admin/tenant will get the notification about the RMA request through an email. The admin/tenant can see the list of RMA request in the admin/tenant panel.

The admin/tenant can see all the RMA request under the RMA section.
The admin/tenant can view the details of all RMA requests by selecting any RMA request from the RMA list.
The admin/tenant can easily check all the details regarding RMA requests such as customer name, order reference, RMA status, and RMA request date.
The admin/tenant can also filter the RMA request by RMA Id, Customer name, RMA request date, and order reference.

Response to RMA

By selecting any RMA from the RMA list, the admin/tenant can view the complete information regarding an RMA request including the messages sent by the customers.

The admin/tenant can also see the images of the product if the customer has sent the images of the product under this section.

The admin/tenant can change the status of the RMA request.
The admin/tenant can send a message to the customer regarding the RMA.
The admin/tenant can also check the order information regarding, order id, product price, and quantity.
The resolution type for the order requested by the customer is also visible to the admin.

Chat Board

One of the important features of the RMA module is that the customer and admin/tenant can chat with each other regarding the RMA request through messages.

This feature is very beneficial for the customer as well as for the admin also.

All Conversations between the admin/tenant and customer are visible with respective dates and times.
All conversations can be seen between the admin and customer by selecting a particular RMA.

RMA Email Notification

Once the RMA has been requested by the customer for any particular product, the customer and admin/tenant both will get the RMA notification on the generation of the RMA request.

The guest user will also get the notification for RMA generation through email.
The RMA email notification consists of the entire details about the RMA.
The customer will get a notification at the time of the RMA status change

Support

For any issue related to this module, please create a support ticket here at - https://webkul.uvdesk.com/en/customer/create-ticket/ or send an email to [email protected]

You may also check our quality Bagisto Extensions.

Specifications

Product Version2.1.2

Released5 years ago

CategoryBagisto Laravel, Marketplace, B2B,

Last UpdatedJanuary 9, 2025 (1 year ago)

License Single application

Supported VersionsBagisto 2.1.2

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Frequently Asked Questions

Who Can request RMA?

The guest user, as well as registered customers, can request RMA

Can the admin also decline the RMA request?

Yes, the admin can also decline the RMA request according to the requirement.

Is the message option also available between the customer and the admin?

Yes, the message option is also available between the admin and the customer.

Can the admin create RMA reasons?

Yes, the admin can also create RMA reasons.

Can the admin set the “Default Allowed Days” to create RMA requests for their customers?

Yes, the admin can set the "Default allowed Days" to create RMA requests for their customers.

Move to Cloud Today

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In our default configuration we will provide tremendous configuration for your eCommerce Website which is fast to load and response.

Default Configuration Details of Server

1 GB RAM
1 Core Processor
30 GB Hard Disk
DB with 1 GB RAM and 1 Core Processor

* Server Configuration may vary as per application requirements.

Want to know more how exactly we are going to power up your eCommerce Website with Cloud to fasten up your store. Please visit the Cloudkul Services.

Get Started with Cloud

+ Features
- Bugs

Version 2.1.2

[Compatibility] Compatible with Bagisto v2.1.2 and Bagsito RMA v2.1.2

Version 1.4.3

[Compatibility] Compatible with v1.4.3

Version 1.3.3

[Compatibility] Compatible with v1.3.3

Version 1.3.2

[Compatibility] Compatible with v1.3.2

Version 1.3.1

[Compatibility] Compatible with v1.3.1 [feature] Added seeder for RMA return

Version 1.2.0

[bug] composer.json ( Class 'Webkul\RMASaas\Providers\RMASaasServiceProvider' not found ).
[bug] Unable to find observer: Webkul\RMASaas\Observers\RMAReasonsObserver.
[bug] Unable to find observer: Webkul\RMASaas\Observers\RMAMessagesObserver.

Version 1.1.1 (09th of May, 2020)

* [feature] Customers can request RMA to cancel orders.
* [feature] Customers can generate RMA for Return/Exchange.
* [feature] Customer will be able to send the message over the request of RMA.
* [feature] Dynamic selection of items for an order for making an RMA request.
* [feature] Tenant will create the RMA reasons.
* [feature] Tenant will be able to send the message over the request of RMA.
* [feature] Tenant can see the list of all the RMA.
* [feature] Tenant can solve the Requested RMA for products.
* [feature] Guest user can request an RMA to cancel the order.
* [feature] Guest user can generate RMA for Return/Exchange.
* [feature] Tenant can set “Default Allowed Days” to create RMA by buyer.
*[feature] RMA List available at Super admin end.

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