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      3.1.0.1
      2.x.x.x, 3.x.x.x

      OpenCart WhatsApp Live Chat

      OpenCart WhatsApp Live Chat: Using this module, the admin can enable Live chat support for customers over the WhatsApp. Customers can ask their queries and get instant solutions for those queries through WhatsApp chat. The customers can select the support agents based on the member types and can communicate with those created support agents regarding the queries.

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      OpenCart WhatsApp Live Chat OpenCart WhatsApp Live Chat OpenCart WhatsApp Live Chat OpenCart WhatsApp Live Chat OpenCart WhatsApp Live Chat OpenCart WhatsApp Live Chat OpenCart WhatsApp Live Chat OpenCart WhatsApp Live Chat OpenCart WhatsApp Live Chat
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      OpenCart WhatsApp Live Chat: As WhatsApp is the most popular messaging application, it will be easy for customers to chat regarding the queries over the WhatsApp. With the help of this module, customers can choose support agents whom they want to chat with regarding the queries over the WhatsApp by scanning the QR code. This will help in building better customer relationships and increase both sales and revenue.

      The admin can configure the layout setting of the WhatsApp chat window. The admin can also create multiple support agents, member types and then assign those member types to multiple support agents.

      Highlighted Features

      Easy Live Chat Support

      The customers will easily be able to chat with multiple support agents for their queries over the Whatsapp.

      Chat Window Layout

      The admin can configure various layout settings such as background color, position, Text color, Heading color, etc.

      WhatsApp Support Team

      The admin can create, delete, edit and filter multiple support agents. These created support agents will guide and assist the customers for the asked queries.

      Assigning Member Types

      The admin can create multiple member types and assign those member types to created support agents.

      Why should you need this module?

      WhatsApp is the worldwide used platform for communication purposes so integrating the Whatsapp Live chat module can become a boon for the businesses. Consider a case where the customer wants to purchase any product, so asking queries related to that product through the mail will become a long process and it will also decrease the customer’s interest in the product.

      Therefore, enabling the WhatsApp live chat support will allow the customer to get instant replies for the queries over the WhatsApp and will increase both the sales and revenue of a business.

      Getting instant replies over the WhatsApp chat will also help in building a better customer relationship with the business and even the daily deals can be shared through the WhatsApp chat to the customer.

      Why should you need this module?

      Configuring WhatsApp Chat

      Opencart WhatsApp live chat allows the admin to enable the WhatsApp live chat support for the customers by configuring the layout setting of the WhatsApp chat window.

      • The admin can select the store from multiple created stores.
      • Enable or disable the status of the Whatsapp window.
      • The admin can enter the heading title and description of the WhatsApp window in multiple languages.
      • Select the position of the WhatsApp window from the given positions.
      • The admin can select the color of the WhatsApp icon.
      • The admin can set the background color for the Whatsapp chat window.
      • The admin can select the heading color of the WhatsApp window.
      • Select the text color of the WhatsApp chat window.
      • The admin can select the extensions which will be visible to the customer at the WhatsApp window.
      Configuring WhatsApp Chat

      Managing Support Team and Members

      The admin can create the support agents, delete and edit the existing support agents. The created support agents if enabled will be visible on the WhatsApp chat window. The admin can also create the member types, edit and delete the existing member types.

      • The admin can filter the support agents based on Name, Contact number, status, and Member type.
      • The admin can delete multiple support agents at a time.
      • During the creation of support agents, the admin can assign the created member types to that support agent.
      • The admin can set the default message for each support agent, which will be displayed to the customer when he first scans the QR code of that particular agent.
      • The admin can upload the image for the support agent during creating the support agent.
      Managing Support Team and Members

      Customer Experience

      The customers will be able to view all the support agents with their available time slots if provided.

      • Customers can choose the support agent with whom they want to communicate by clicking on the support agent and scanning the QR code of that support agent.
      • The customers can get solutions for all queries within a short period.
      • Customers will get a better shopping experience as all the information can be shared through the WhatsApp.
      Customer Experience

      Features

      • The admin can configure this module for a particular store.
      • The admin can configure the layout settings for the chat support window.
      • The admin can create multiple chat support agents.
      • The admin can create and manage the chat support team by creating member types.
      • This module supports multi-lingual feature.
      • The admin can enter the title and description for the chat support window.
      • The admin can choose the image of the support team member for the chat support window.
      • The admin can display a welcome message at the chat support window.
      • The admin can enter the initial message for each support agent.

      Support

      For any query or issue, please create a support ticket here http://webkul.uvdesk.com/

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      Frequently Asked Questions

      Can customers select multiple support agents to chat from the WhatsApp window?
      Yes, the customer can chat with multiple support agents from the WhatsApp chat window.
       
      What will happen if a support agent is not available at a given time slot?
      Then that support agent will not be visible during that time in the WhatsApp window.
       
      Is there any functionality to not show time and member type to customers from WhatsApp window?
      The functionality to not show time and member type to customers from the WhatsApp window can be done through configuration by not enabling the time and member type in extensions.
       
      Can the message of the support agent be changed according to the requirement?
      Yes, the message can be changed by the admin by editing the support agent's information. The message will act as a default/initial message and will be sent from the support agent to the customer very first time the customer scans the QR code.
       
      Can the module be used for multiple stores?
      The admin can select any one of the stores from the multiple created stores.

      Move to Cloud Today

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      In our default configuration we will provide tremendous configuration for your eCommerce Website which is fast to load and response.

      Default Configuration Details of Server

      • 1 GB RAM
      • 1 Core Processor
      • 30 GB Hard Disk
      • DB with 1 GB RAM and 1 Core Processor

      * Server Configuration may vary as per application requirements.

      Want to know more how exactly we are going to power up your eCommerce Website with Cloud to fasten up your store. Please visit the Cloudkul Services.

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      Module code is completely open that means anyone can customize the code as per his / her need , as the developer of the module we also provide customisation and development of the module please contact us for module customisation Paid Service

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      • + Features
      • - Bugs
      Version 3.1.0.1
      • * Resolved all git issue
      Version 3.1.0.0
      • + Added theme-patch Journal 2 and Journal 3.
      Version 3.0.0.0
      • + Module Updated for Opencart version 3.x.x.x
      Version 2.0.0.0
      • + Module was added for Opencart 2.x.x.x