Description
Offer refund coupons/vouchers to customers via Odoo POS Refund Via Voucher!
As per stats, 59% of users like to have a coupon or voucher while shopping. Thus, it implies that a coupon or voucher can prove beneficial for them instead of a cash refund as they can use it for future purchases.
Managing a store is not just selling but also handling returns and refunds to retain the profits from sales. But that should not come at the cost of customers' experience and service.
However, the stores are not always in a situation to provide a direct refund to the customer. Odoo POS Refund Via Voucher Module lets you give the refund to your customer in a POS voucher form.
The POS user can generate a POS voucher/coupon of the same product amount or more/less for the refund directly from the POS session.
Prerequisites For Using Odoo POS Refund Via Voucher Module
Odoo POS Refund Via Voucher Module works in conjunction with the following:
You would require to install this module to use the Odoo POS Refund Via Voucher module.
Use Case Scenarios
In day-to-day life, store owners face customers with genuine requests for refunds. Some of these can be easily refunded directly, but some are difficult to deal with. Situations such as:
Store Policy Restrictions
- The stores dealing with perishable items cannot always return sold items. The same goes for the stores dealing with innerwear and sensitive equipment.
- Store Vouchers or credit comes in handy to retain the customer and keep the money in the store.
High-End Customers
- High-Value customers can be those who make frequent purchases from a store or have spent a lot of money buying from a store.
- They are often classified as Gold, Platinum, or Diamond customer in various shops.
- In a situation when a high-Value customer asks for a refund, and you cannot fulfill the request as per your policy, you risk losing a valuable customer.
- POS refund vouchers can be a great asset, as you can provide an alternative to those customers.
Products Beyond Return Or Exchange Period
- Store owners often get mail or feedback about the products not performing as promised. Among these are those who contact after the expiry of the return or exchange period.
- The situation poses a dilemma between providing an exchange/refund for an out-of-warranty product or risking losing a customer.
- The genuine or high-end customers can be offered POS Vouchers to purchase something else in the store.
Out Of Stock for Exchange
- You get an exchange request from a customer and realize the requested size, color, etc., is out of stock in your POS store. Providing a refund means loss of a sale and customer.
- Or you can ask to give the refund in a voucher form with Odoo POS Refund Via Voucher to retain the customer.
Odoo POS Refund Via Voucher Features
Handle Refund Requests In Odoo POS
- This module allows you to create a refund request in Odoo POS.
- You can generate and provide refund vouchers in the POS.
Value Of The Vouchers In The POS
- The vouchers can be of the same value as the product price.
- Also, you can keep the voucher's value more or less than the original product price.
Offer Customer Store Credit In Odoo POS
- Instead of a cash refund, the module allows you to offer store credit to customers.
- Customers can use the store credit to purchase other products of the same value as vouchers.
Motivates Customers To Make Purchases Frequently
- Vouchers motivate customers to make purchases frequently from the Odoo POS.
- Also, it helps you gain customers' trust in your business.
- Further, the module is compatible with Odoo POS Order Return.
Configure Order Returns Via Vouchers in Odoo POS
- Configure the setting by following the path Website>Settings>Coupons under Order Refund Heading, select the option ‘Refund Via Voucher’.
- You can also add refund voucher validity in days; once completed, the customer cannot be able to use the voucher.
- Moreover, you can also enable partial redemption for the refund Voucher.
- Define the validity of the POS vouchers in the Odoo.
- Preset the minimum and maximum value of the voucher in the Odoo backend.
- Additionally, you can set the minimum purchase value for voucher creation.
Make Refund Via Voucher in running Odoo POS Session
- The cashier only needs to click on the “Refund Via Vouchers” button to create a voucher for a particular refund.
- Click on the “Refund Via Vouchers” button to generate a voucher for a specific product refund.
- A pop-up will arise asking you for the voucher amount, enter the voucher amount to create the refund coupon.
- The system records every created POS voucher and its redemption history.
- Customers can redeem vouchers partially, which means they do not need to use them wholly at once.
- Moreover, you can offer vouchers of a fixed amount on every purchase by the customer.
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Odoo POS Refund Via Voucher-
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