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    Odoo POS Refund Via Voucher

    Odoo POS Refund Via Voucher : Sometimes your store policy or a difficult situation hinders in processing direct refunds to the customers. So, if you cannot provide a cash refund, provide a voucher for a refund in Odoo POS to your customers with Odoo POS Refund Via Voucher Module to continue great customer services in your store. The refunds can be processed as a form of store credit to retain the customers. The POS user can create POS voucher directly in POS session of the same value as the returned product or more/less to provide store credit for a refund. The voucher can thus be used by the customer in the store to make a purchase.


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    Odoo POS Refund Via Voucher -Managing a store is not just selling but also handling returns and refunds to retain the profits from sales. But that should not come at the cost of customers' experience and service.

    However, the stores are not always in a situation to provide the direct refund to the customer. Odoo POS Refund Via Voucher Module lets you provide the refund to your customer in form of POS voucher. The POS user can generate a POS voucher/coupon of same product amount or more/less for the refund directly from the POS session

    Please Note: Odoo POS Refund Via Voucher is a dependent module for Odoo POS Coupons and Vouchers which is the framework module to create coupons/vouchers in Odoo POS. The base module needs to be installed first for Odoo Refund Via Voucher to work.

    Odoo POS Refund Via Voucher Features

    • The POS user can handle refund requests in Odoo POS.
    • You can generate and provide POS vouchers/coupons for refunds in Odoo POS.
    • The vouchers can be used to provide store credit to the customers in place of a cash refund.
    • The POS voucher for refund can be generated for same product value or more/less depending upon the situation.
    • The customer can use the Voucher to make another purchase from the Odoo POS.
    • This module is also compatible with Odoo POS Order Return.

    Use Case Scenarios

    In day-to-day life, store owners face customers with genuine requests for refunds. Some of these are can be easily refunded directly but some are difficult to deal with. Situations such as

    • Store Policy Restrictions

    The stores dealing with perishable items cannot always return sold items. Same goes for the stores dealing with inner-wears and sensitive equipment.

    Store Voucher or credit comes in handy to retain the customer and keep the money in the store itself.

    • High-End Customers

    High-Value customers can those who make frequent purchases from a store or have spent a lot of money in buying from a store. They are often classified in Gold, Platinum or Diamond customer in various shops.

    In a situation when a high-Value customer asks for a refund and you cannot fulfill the request as per your policy, you risk losing a valuable customer. POS vouchers for refund can be a great asset for you to provide the alternative to those customers.

    • Products Beyond Return Or Exchange Period

    Store owners often get mail or feedback about the products not performing as promised. Among these are those who contact after the expiry of return or exchange period.

    The situation poses a dilemma between providing an exchange/refund for an out of warranty product or risking to lose a customer.

    The genuine or high-end customers can be offered a POS Vouchers to purchase something else in the store.

    • Out Of Stock for Exchange

    You get an exchange request from a customer and realize the requested size, color etc is out of stock in your POS store. Providing refund means loss of a sale and customer.

    Or you can ask to provide the refund in form of the voucher with Odoo POS Refund via the voucher to retain the customer.

     Configure Order Returns Via Vouchers in Odoo POS

    Configure the setting by following the path Website>Settings>Coupons under Order Refund Heading, select the option ” Refund Via Voucher”.

    You can also add refund voucher validity in days; after these days, the voucher cannot be used by the customers.

    Moreover, you can also enable for partial redeem for the refund Voucher.

    Configure Order Returns Via Vouchers in Odoo POS

     Make Refund Via Voucher in running Odoo POS Session

    Make Refund Via Voucher in running Odoo POS Session

    The cashier just needs to click on the “Refund Via Vouchers” button to create a voucher for a particular refund..

    Click on the “Refund Via Vouchers” button to create a voucher for a particular refund.

    A pop up will arise asking you the voucher amount, enter the voucher amount to create the refund coupon.

    Dedicated Support For Odoo POS Refund Via Vouchers Module

    Webkul's dedicated support provides you with the customizations and troubleshooting solutions for your Odoo POS Refund Via Vouchers Module.

    For any query or issue please CREATE A TICKET HERE

    Rating 5.0
    based on 1 reviews

    Recent Reviews

    Write a review

    Excellent modules and even better support

    Posted On - February 28, 2019

    We have purchased several Webkul modules for Odoo POS and they are the best we have seen. We had some compatibility issues but the support team provided excellent care in solving all problems.

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