Description
Odoo Marketplace Buyer Seller Live Chat brings instant messaging right into your Odoo Marketplace. Buyers can open a chat from any product page or seller profile without leaving the store.
The module removes the need for slow email threads. Buyers get quick answers, and sellers close more sales through real-time conversation. Customers can chat with multiple sellers at the same time. Each conversation runs in its own widget, so there is no confusion or switching between tabs.
Sellers can now see when a buyer is typing, and buyers can see when the seller is about to reply. This keeps the chat smooth and reduces wait-time frustration. Buyers have full control over their messages. They can edit, reply to, or delete any message in the thread at any point during the conversation.
The emoji picker comes with a built-in search bar. Users can find and send the right emoji fast, making conversations feel more natural and human. All chat threads are saved in the Odoo backend. Admins can view, track, and review every conversation across all sellers on the marketplace.
Odoo Marketplace Buyer Seller Live Chat also supports emoji reactions on messages, default welcome messages, and live chat rules, giving both admins and sellers more control over the chat experience.
Highlighted Features of Odoo Marketplace Buyer Seller Live Chat
Edit, Reply & Delete Messages
Buyers and sellers can edit, reply to, or delete messages for better conversation control.
Live Typing Indicators
Buyers and sellers see a real-time typing indicator while the other person composes a message.
Searchable Emoji Picker
A built-in emoji picker with a search bar lets users find and send emojis quickly.
Multi-Seller Chat Support
Customers can chat with multiple sellers at the same time without switching between sessions.
Admin Chat Oversight
Admins can track and review all buyer-seller conversations anytime from the Odoo backend.
Instant Message Notifications
Buyers get notified right in the tab for each new message, ensuring no response slips by.
Emoji Reactions on Messages
Users can react to any message with an emoji for faster, more expressive replies.
Default Welcome Message
Admins can set a default message that greets buyers the moment they open a chat.
Prerequisites For Using Odoo Marketplace Buyer Seller Live Chat Module
Odoo Marketplace Buyer Seller Live Chat Module works in conjunction with the following module:
You would need to install this module first for Odoo Marketplace Buyer Seller Live Chat to work properly.
Why Do We Need This Module?
Buyers often have questions before they purchase, about product quality, shipping, or return policies. Without a fast way to get answers, they leave the store without buying.
Default Odoo does not offer direct buyer-seller chat on the marketplace. Sellers and buyers are forced to rely on emails, which are slow and easy to miss.
Live chat changes that. Buyers get answers in seconds, and sellers get a real chance to build trust and close the sale on the spot.
The default live chat in Odoo also lacks features like typing indicators, message editing, or emoji search. Odoo Marketplace Buyer Seller Live Chat fills those gaps and gives both sides a smoother, more complete chat experience.
Built by Webkul, a trusted Odoo development partner with years of experience building marketplace solutions for businesses worldwide.
Use Cases
Fashion & Apparel Marketplace
A buyer wants to know the fabric or size of a product before ordering. They open a chat from the product page and get an instant reply from the seller.
Electronics Marketplace
A customer asks a seller about warranty, compatibility, or stock availability in real time, reducing the chance of a return or a bad review.
Multi-Vendor Food or Grocery Store
Buyers check with sellers about ingredients, freshness, or delivery time before placing an order, improving order accuracy and satisfaction.
Service-Based Marketplace
A buyer looking for a freelancer or service provider can chat with multiple sellers at once, compare offerings, and make a faster decision.
Edit, Reply & Delete Messages
With Odoo Marketplace Buyer Seller Live Chat, Buyers and sellers can take full control of their messages, edit, reply to, or delete any sent message to keep conversations clean, relevant, and easy to follow.
- Edit any previously sent message at any time
- Reply to a specific message within the thread
- Delete messages that are no longer relevant
- Works for both buyers on the frontend and sellers on the backend
Real-Time Typing Indicators
Both buyers and sellers see a live typing indicator when the other person is composing a message, reducing wait-time frustration and keeping the conversation active.
- Buyer sees a typing indicator when the seller is composing a reply.
- Seller sees when the buyer is typing from the backend.
- Works on both frontend (buyer) and backend (seller/admin) views
- Reduces back-and-forth delays and keeps the conversation active.
Searchable Emoji Picker
The emoji picker includes a built-in search bar so users can find and send the right emoji fast, making chats feel more personal and expressive.
- Accessible directly from the chat window toolbar.
- Search for any emoji by name or keyword.
- Selected emoji is instantly added to the message field
- Available for both buyers (frontend) and sellers (backend)
Multi-Seller Chat Support
Customers can open and manage chats with multiple sellers at the same time, with each conversation running in its own dedicated widget, ideal for comparing products before buying.
- Chat with multiple sellers simultaneously from one screen.
- Each seller gets a separate, dedicated chat window.
- Sellers can also handle multiple buyer chats at the same time.
- No need to switch tabs or sessions to manage conversations.
Support
For any query or issue, please create a support ticket here CREATE A TICKET HERE
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